We are a processor, not a buyer. Your recordings are used only to produce your redacted output — never for our own training, never resold, never shared. The work is aligned with India's DPDP Act, 2023 and the GDPR, and we will sign a data processing agreement before anything moves.
No file is cleared for delivery without a person checking it first. You also receive a log of what was removed and where, so you can spot-check any file against it yourself. If something is ever missed, we reprocess that batch at no charge.
Yes. Send one to two hours of representative media and we redact it free of charge, under NDA, so you can judge the output on your own material before any paperwork.
No. We act as a processor. Your files are used only to produce your output, never for our own training and never shared or resold, and the originals are deleted on the schedule set in the agreement.
Per hour of media processed, quoted once we know the volume, the layers you need (audio, video, transcript) and the turnaround. Ongoing batches are usually a monthly retainer.
English, Indian English and Indian languages. Tell us the language mix in your recordings and we will confirm before you send anything.
Where your policy requires the media never to leave your environment, we can set the process up to run inside it. Tell us the constraint and we will scope it.
Call-centre audio, phone recordings and noisy rooms are normal input. Very low-quality material needs more manual work, which we will flag in the quote after reviewing your sample.
Send us your paperwork and we will work through it before any file moves.