Audio redaction
Anything personal that is said aloud comes out of the audio. The recording keeps its original length and timing, so it still lines up with transcripts and annotations. Where the voice itself identifies the speaker, we can mask that too while keeping the speech intelligible.
- Names and nicknames
- Phone numbers
- Account and card numbers
- Addresses
- Dates of birth
- Employer names on request
- Result
- Every spoken personal detail removed from the audio
- Preserved
- Duration, timing, speaker turns, room tone
- Optional
- Voice masking that keeps speech intelligible
- Channels
- Mono and dual-channel (agent/customer) handled separately